Can I Return Items In-Store?Updated 19 hours ago

Yes! You can return or exchange your item directly in one of our ScootWorld stores — easy and hassle-free. 🔁

🛍️ In-Store Return Locations

You can bring your item to either of our physical store locations:

🇩🇰 Denmark – Copenhagen
📍 Bådehavnsgade 4, 2450 København SV
🕒 Mon–Fri: 11:00–17:00, Sat: 10:00–14:00

🇪🇸 Spain – Barcelona
📍 CL PROVENCALS NUM.71, 08019 Barcelona
🕒 Mon–Sat: 10:00–20:00

✅ What You’ll Need to Bring

• Your order number (found in your confirmation email)

• The item(s) in unused condition and original packaging

• A valid proof of purchase (order email or invoice)

⏳ Return Timeframe

You have 14 days from the delivery date to return, and 365 days to exchange your item in-store.

⚠️ What Can’t Be Returned?

Some items may not be eligible for return:

• Used, damaged, or scratched parts

• Custom-built scooters

• Items returned after the 30-day window

• Safety gear (if worn) due to hygiene reasons

If you’re unsure, feel free to ask before visiting.

💬 Questions?

We’re happy to help before you come by.

📧 [email protected]
📞 +45 70 26 79 79 (Support in Danish & English)