What Does Your Warranty Cover?Updated 19 hours ago
At ScootWorld, we’ve got your back — and your scooter’s. If something isn’t working right, we’re here to help sort it out quickly and fairly. Here’s what our warranty covers and how it works 👇
🛡️ What’s Covered by Warranty?
Our standard warranty covers manufacturer defects in materials and workmanship — not wear and tear or damage from usage. Here's what we typically cover:
Cracks or breaks in the deck that occur under normal riding conditions
Defective welding or joints
Faulty headset or bearing issues due to production flaws
Broken parts that fail during regular use (not from stunts or improper installation)
⏳ The coverage period varies by product and brand. Most scooter parts are covered for 90 days from the purchase date, unless otherwise specified.
🚫 What’s Not Covered
We want to be transparent — not everything is covered under warranty. Here are some examples:
Damage caused by crashes, misuse, tricks, or improper assembly
Parts that wear out naturally (wheels, grip tape, bearings, brakes, etc.)
Rust, water damage, or modifications
Issues caused by using incompatible parts or not maintaining your scooter
💡 Example: If your wheel core breaks after a big stair drop — that’s considered impact damage and not a warranty issue.
📦 What Do You Need to File a Warranty Claim?
We’ll need a few things to speed things up:
A clear description of the issue
Photos or a video showing the problem
Your order number or proof of purchase
Optional: Close-up photos of the broken part from multiple angles
📍 How to Get Help
Send everything to [email protected] and our team will take it from there. We aim to respond within 24–48 hours on weekdays. You’re also welcome to call us at +45 70 26 79 79 during business hours (support in Danish & English).
✅ Final Notes
If your claim is approved, we’ll either replace the part, offer a similar item, or issue a refund/store credit depending on availability.
In some cases, you might need to return the defective product.
Got questions? No worries — we’re here to help 💛
Let’s get your scooter rolling again 🛴