How Do I Request a Warranty Claim?Updated 19 hours ago

Something broke? No stress — we’ll help you sort it quickly. At ScootWorld, we want your scooter to perform at its best, and if you’ve got a product issue covered under warranty, here’s exactly how to request help:

📝 Step-by-Step: Submitting a Warranty Claim

1. Gather Your Info
   Make sure you have the following ready:

   • Your order number or proof of purchase

   • A short description of the issue

   • Photos or videos that clearly show the problem

2. Send Us an Email
   Email us at [email protected] with the subject line:
   "Warranty Claim – [Your Order Number]"

   🧠 Our support team reads all emails — in any language.
   (But if you need to call, we speak Danish and English!)

3. Attach All the Details
   Help us speed things up by attaching:

   • A photo of the full scooter

   • Close-up shots of the broken part(s)

   • Any relevant videos

   • The original receipt if your scooter was a gift

4. We’ll Review & Respond
   Our customer service team will review your case within 24–48 hours on business days. We’ll let you know if:

   • The product qualifies for warranty

   • We need more info

   • We’re sending a replacement, issuing a refund, or offering an alternative solution

⚠️ Important Warranty Rules

• We only cover manufacturer defects, not wear & tear, trick damage, or crashes.

• Claims must be made within the product’s warranty period, usually 90 days from the purchase date (unless the product states otherwise).

• Products with clear signs of abuse or incorrect installation may be denied.

💡 Pro Tip:

The more details you send, the faster we can help. A short video can really help us understand what’s going on — and get you riding again.

Still not sure what’s covered? Check out
👉 What Does Your Warranty Cover?

Let’s get your setup sorted 💪
– ScootWorld Team