How Do I Return or Exchange an Item?Updated 14 days ago

Not happy with your order? You have 365 days to return or exchange it.

How to start a return or exchange

1. Open the return portal for your order (see below).
2. Enter your order number and the email address used at checkout.
3. Choose the items and whether you want a refund or an exchange.
4. Print the return label from the portal and hand the parcel in at your local parcel shop. If the parcel shop asks for a QR code, the label PDF on your phone works too.

Which return portal?

Look at your order number:

• Starts with SWDE → returns.revershero.com/scootworld.de-old
• Starts with SWSE → returns.revershero.com/scootworld.se-old
• Starts with SWPL → returns.revershero.com/scootworld.pl-old
• Starts with SW and shipped to another country → returns.revershero.com/scootworld-international-old
• Any other order number — choose by delivery country:
  • Denmark → returns.revershero.com/scootworld.dk
  • Germany / Austria → returns.revershero.com/scootworld.de
  • Sweden → returns.revershero.com/scootworld.se
  • Poland → returns.revershero.com/scootworld.pl
  • All other countries → returns.revershero.com/scootworld-international

Return conditions

• 365 days from delivery to return or exchange.
• Items must be unused and in their original packaging.
• Custom-cut bars, modified products and opened hygiene items (mouth guards) can't be returned.
• Return shipping is on you unless we sent the wrong or a defective item — then the portal gives you a prepaid label.

Refunds

Once your return reaches our warehouse we start processing it. It can take up to 4–7 working days before the money is back on your original payment method (or the method you chose in the portal). In peak periods it can take a little longer.

Questions?

Email [email protected] or call +45 70 26 79 79 (Danish and English, Mon–Fri 11:00–17:00 CET).