🔁 Returns & Exchanges
How Do I Return or Exchange an Item?
365 days to return or exchange. Which Revershero portal to use (by order number / country), conditions, and refund timing.
How Do I Cancel My Order?
Changed your mind? We’ll try to cancel it before it ships! 🛑📦. We process orders super quickly — which is great for fast delivery, but it also means there’s a short window to cancel. If your order hasn’t shipped yet:. Call us immediately at +45 70
I Received the Wrong Item — What Now?
Oops — we messed up. Let’s fix that fast! 😅📦. If you received the wrong item in your package, we’ll make it right as quickly as possible. Take a photo of the item you received. Include your order number and a short description of the issue. Send ev
What if something is missing from my order?
Missing something from your order? Let’s fix it 🔍📦. We always double-check every package — but sometimes things go sideways. If something’s missing, we’re on it. Double-check all packaging — sometimes small parts are packed inside boxes or under pa
My Item Arrived Damaged
Yikes — that’s not okay. Let’s fix this ASAP ⚠️📦. We take great care in packing your order, but sometimes damage can happen during transit. If your item arrived damaged, we’ll make it right — fast. Take clear photos of the damage (item + packaging).
Do I Need to Pay for Return Shipping?
Great question — let’s break it down 👇At ScootWorld, we try to make returns as easy as possible, but in most cases, the customer covers the return shipping cost unless the return is due to our mistake (like a wrong or damaged item). If you simply ch
How Long Does a Refund or Exchange Take?
Refund within 4–7 working days after the return reaches our warehouse; exchanges ship once the returned item is checked.
Can I Exchange My Product for a Different Size or Color?
Absolutely — if it’s unused and in original condition, we’re happy to help you swap it out so you get the perfect fit. 🙌. Email us at [email protected] your:. Order number. The item you want to exchange. The new size or color you’d like ins
How to start a return
365 days from delivery. Use the Revershero portal for your order number / country, print the label, drop it off. Refund within 4–7 working days of receipt.
Return policy: window, conditions and who pays return shipping
365-day window for returns and exchanges. Unused, original packaging. We pay return shipping for our mistakes; you pay for change of mind. Refund 4–7 working days after receipt.
Return tracking and refund timing
Track the return with the label's tracking number. Refund within 4–7 working days after we receive it (longer in peak periods). Klarna adjusts automatically.
Wrong size on a gift — what to do
365 days to exchange a gift in the wrong size. Use the return portal, choose Exchange, pay or receive any price difference.