My Tracking Says Delivered, But I Didn’t Receive It — What Now?Updated 19 hours ago

That can be super frustrating — but don’t worry, we’ll help you sort it out fast 🕵️‍♂️

🔍 Step-by-Step: What to Do

1. Double-check your surroundings

   • Look around your front door, mailbox, or any common delivery areas

   • Ask roommates, neighbors, or building managers — it might’ve been accepted on your behalf

2. Check the tracking link

   • Click the tracking link in your email for delivery details

   • Look for:

     • 📍 Delivery location

     • 📅 Time of delivery

     • 📝 Any courier notes

3. Wait 24 hours (if safe to do so)

   • Sometimes packages are marked as “delivered” a few hours before they actually arrive

   • Many parcels turn up within this timeframe

🛑 Still Can’t Find It?

No worries — we’ll help you investigate:

📧 Email us at [email protected] with:

• Your order number

• A short note saying the tracking shows delivered but nothing has arrived

We’ll:

• Contact the courier directly

• Start a case if needed

• Keep you updated every step of the way

🧠 Pro Tips

• Use home delivery if you live in a busy area

• Choose pickup point delivery when available for added safety

• Always double-check your address before confirming an order

We’ll help track it down or make it right — promise 💛