Return policy: window, conditions and who pays return shippingUpdated 2 hours ago

Return window

365 days from delivery for both returns and exchanges. No extended Christmas window needed — a gift bought in November can still be returned in the autumn after.

Conditions

• Unused, in original packaging.
• Not returnable: custom-cut or modified bars, modified products, opened hygiene items (mouth guards).
• Gift cards: if you need to cancel or refund a gift card purchase, email us — we take care of it.

Who pays return shipping

• We sent the wrong item or it's defective: we pay — the portal gives you a prepaid label.
• Change of mind, wrong size or colour: you pay — the label cost is deducted from your refund.

Refund timing

We start processing once the return reaches our warehouse. It can take up to 4–7 working days before the money is back on your original payment method (or the method you chose in the return portal). We do everything as fast as we can; in peak periods checking returns can take a little longer. Klarna invoices are adjusted or cancelled automatically when we issue the refund.