Do I Need to Pay for Return Shipping?Updated 19 hours ago

Great question — let’s break it down 👇
At ScootWorld, we try to make returns as easy as possible, but in most cases, the customer covers the return shipping cost unless the return is due to our mistake (like a wrong or damaged item).

🚚 When You Cover Return Shipping

If you simply changed your mind, ordered the wrong size, or want to exchange for a different item:

• ✅ You can absolutely return or exchange it

• ❌ But you’ll need to cover the return shipping cost

• 🧾 We’ll refund or exchange your item once it arrives and is checked by our team

💡 Tip: Use a tracked shipping method to make sure your package gets back to us safely.

💥 When We Cover Return Shipping

We’ll cover return shipping if the error is on our end, such as:

• You received the wrong item

• The item is damaged upon arrival

• There’s a manufacturer defect and it qualifies under warranty

In these cases:

• Just send us photos of the issue

• We’ll send you a prepaid return label

• We'll arrange the correct item or issue a refund right away

📦 How to Start a Return

1. Email us at [email protected] with your:

   • Order number

   • Reason for return

   • Photos (if applicable)

2. Our team will guide you through the process and confirm whether shipping is covered.

🗣️ Support is available in Danish and English by phone, and all languages via email.

✅ Return Conditions

• Items must be unused and in original packaging

• Return within 30 days of delivery

• Some items (like used safety gear) may not be returnable for hygiene reasons

Need to return something now?
👉 Check our How Do I Return or Exchange an Item? article for step-by-step help!

Let us know if you have questions — we’re here to help, no stress 🤝